Refund policy

Last Updated: July 2026

At The Kyber Collective, every product is carefully inspected prior to dispatch. Because our items are fulfilled directly via specialized manufacturing partners, we maintain a strict Return & Refund Policy.

1. Manufacturer Defects & Transit Damage Only

We only accept returns, exchanges, or refund requests for items that arrive with verified manufacturer defects or severe damage sustained during transit.

2. No Buyer’s Remorse

We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, incorrect model selection, or accidental purchases once an order has been processed with our suppliers. Please review your order details carefully before completing checkout.

3. Strict 10-Day Reporting Window

If your product arrives defective or damaged, you must notify us within 10 calendar days of delivery (according to the carrier tracking delivery timestamp).

  • Requests submitted after 10 days from delivery will be strictly ineligible for a refund or replacement.

4. Claims Process

To initiate a claim for a defective or damaged item:

  1. Email us at contact@thekybercollective.com within 10 days of delivery.

  2. Include your Order Number, a detailed description of the defect, and clear photo or video evidence demonstrating the issue (e.g., electronic failure, cracked hilt/blade, or shipping damage).

  3. Once reviewed and approved by our support team, we will provide instructions for returning the item or dispatching a replacement directly from our partner facility.

5. Return Conditions & Exceptions

  • Items returned without prior email authorization will not be processed.

  • Normal wear and tear, cosmetic scratches from heavy dueling, improper battery insertion, or unauthorized disassembly of internal chassis/soundboards will void all defect coverage.

  • Approved refunds will be issued back to your original payment method within 5–10 business days after inspection.